Not Quite the Right Ride? That’s Okay. 💛
Sometimes the bike arrives and you realise:
“Hmm... this isn't quite the one.”
No worries. Our Return Policy is here to make things simple, clear and stress-
free.
Last Updated: 10 September 2026
Our return Promise
We want every Neesh family to feel happy with their purchase.
If your order is eligible for a return, you can request one within the applicable return period, provided the product meets the conditions in this policy.
Simple returns. Clear answers. Happy riders.
How Long Do I Have To Return It?
Return requests must be submitted within:
[X DAYS] OF DELIVERY
The return period begins from the date your order is shown as delivered.
After the applicable return window has passed, we may not be able to accept the return unless required by applicable law.
Our advice?
If something doesn't feel right, let us know sooner rather than later.
💡 Something doesn't feel right? Let us know as soon as possible.
What Can Be Returned?
A product may generally be eligible for return when:
- It is within the applicable return period.
- It is unused or in the required condition.
- It has not been damaged through use.
- Required original packaging is available.
- Accessories and included components are returned.
- Proof of purchase is available.
- The product meets the applicable return conditions.
Some products or situations may not qualify.
Keep It Return-Ready
Thinking about returning a bike?
Keep it in its original condition as much as possible.
Please don't:
- Ride it outdoors.
- Modify or alter it.
- Make permanent adjustments.
- Damage or heavily soil it.
- Throw away the original packaging.
- Lose included accessories or components.
The more carefully it's kept, the smoother the return process can be.
⚠ PLEASE DON'T RIDE IT OUTDOORS. Keep your Neesh bike clean, unused and return-ready until you're sure you want to keep it.
What If The Bike Arrives Damaged?
Oh no. 😟
If your bike arrives damaged, contact us as soon as possible.
We may ask for:
PHOTOS
Clear photographs showing the damage.
VIDEOS
Where a video helps us understand the issue.
PACKAGING PHOTOS
Images of the box or packaging where relevant.
ORDER DETAILS
Your order number and purchase information.
Please don't attempt major repairs or modifications before contacting us unless we specifically ask you to.
We'll help figure out the next step.
What if something is Missing?
Sometimes a little piece can go missing during the journey.
If your package doesn't contain something that should have been included, contact us.
Please share:
- Order number
- Product name
- Missing item
- Photos of the package and contents where useful
We'll check the order and help resolve the issue.
Missing a little piece? Let's find it.
What If we sent The Wrong Bike ?
If you received a different product, colour or variant from what you ordered, please contact us.
Don't worry. 💛
We'll review your order and, where the error is confirmed, help arrange the appropriate resolution.
💡 WE'LL MAKE IT RIGHT. We'll review your order and help arrange the appropriate resolution.
What happens to my Refund
Once your returned product has been received and inspected, we'll determine whether it meets the applicable return conditions.
If approved, the eligible refund will be processed through the applicable payment method or refund process.
Refund timing can depend on:
- Return inspection
- Payment provider
- Bank processing
- Original payment method
So if your refund doesn't appear instantly:
Don't panic. 💛
Banks and payment providers sometimes need additional time.
Who Pays For return shipping?
Return shipping depends on the reason for the return and the applicable return conditions.
WRONG PRODUCT
If we sent the wrong product, we'll review the issue and arrange the appropriate resolution.
TRANSIT DAMAGE
If the product was damaged during delivery, we'll review the situation and guide you through the next step.
ELIGIBLE PRODUCT DEFECT
Warranty or return support may apply depending on the issue.
CHANGE OF MIND
Return shipping may be the customer's responsibility where applicable.
The exact shipping responsibility will be confirmed during your return process.
When Can’t I Return it?
A return may be refused where applicable if the product:
- Has been used beyond what is permitted for inspection.
- Has been damaged after delivery.
- Has been modified.
- Is missing essential components.
- Is returned without required accessories.
- Is outside the applicable return period.
- Does not meet the conditions of this policy.
This does not affect any rights you may have under applicable consumer law.
how to start a return
Ready to send it back?
CONTACT US
Reach out through: support@neesh.com. Include your order number and reason for the return.
SHARE THE DETAILS
We'll let you know if photographs, videos or additional information are needed.
FOLLOW THE RETURN INSTRUCTIONS
We'll provide the applicable return instructions and shipping information.
WE CHECK IT
Once received, the product may be inspected to confirm it meets the return requirements.
REFUND OR RESOLUTION
If approved, we'll process the applicable refund or replacement.
That's it. No return-policy gymnastics. 🤸
- We'll sort it!
Neesh mascot sitting beside an opened bike box.
Still Curious?
Ask away. No question is too tiny.
If you have a question about your privacy, we'd rather you ask than wonder.
ONE LAST THING
Sometimes the first bike isn't the perfect bike.
That's okay.
What matters is finding the one that makes your little rider say:
“LET'S GO!” 💛
We're here to help you get there.
off they go
Ready to find your Neesh?
Two minutes to choose, five minutes to build, one afternoon to change how they see the whole street.