FAQS
Got a Tiny Question? We’ve Got Big Answers.
From choosing the right bike to delivery day and everything in between here’s where curious parents find their answers.
What Are You Curious About?
Choosing a Bike
Let’s Find Their Perfect Ride
What age is Neesh made for?
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How do I choose the right bike size?
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What if my child is between two sizes?
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Are Neesh bikes suitable for beginners?
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Can I see the bike specifications before ordering?
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Orders & Delivery
From Our Door to Your Door
How can I place an order?
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How long will my order take to arrive?
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Can I track my order?
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Can I change my delivery address after ordering?
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What happens if my package arrives damaged?
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Bike Setup
A Little Assembly. Then… ZOOM!
Does the bike arrive fully assembled?
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Do I need special tools?
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Can I get help with assembly?
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How do I know when the bike is ready to ride?
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Safety
Little Riders. Big Adventures. Safe Starts.
Is a helmet recommended?
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Should an adult supervise children while riding?
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Can the bike be used on roads?
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Warranty
We’ve Got Their Back.
Does my Neesh bike come with a warranty?
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What does the warranty cover?
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What isn't covered?
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How do I make a warranty claim?
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Where can I read the complete warranty terms?
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Returns
Not Quite the Right Fit?
Can I return my bike?
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How long do I have to request a return?
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Can I exchange the bike for another size?
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Does the bike need to be unused for a return?
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Where can I see the full return rules?
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Payments
Checkout Without the Head-Scratching
What payment methods do you accept?
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Is online payment secure?
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Will I receive an order confirmation?
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What if my payment fails?
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off they go
Ready to find your Neesh?
Two minutes to choose, five minutes to build, one afternoon to change how they see the whole street.