Privacy, Without the Head- Scratching.
Your information matters. So we treat it with care.
Last Updated: 10 September 2026
At Neesh, we're here for happy rides, big smiles and fewer worries. When you visit our website or shop with us, you may share some information with us. This Privacy Policy explains what we collect, why we need it and how we look after it.
Simple. Transparent. No tiny-print treasure hunt.
What We Know About You
Only what we need to help you shop with Neesh.
Depending on how you use our website, this may include:
Your details
Name, email address, phone number and billing or delivery address.
Your order details
What you purchased, order information and delivery details.
Your conversations with us
Information you choose to share where contacting our support team.
Your website activity
Certain technical information such as your device, browser, IP address, pages visited and interactions with our website.
Why Do We Need It?
Mostly, to make the Neesh experience work smoothly.
We may use your information to:
- Process and deliver your orders
- Answer your questions
- Improve our website and products
- Keep our website safe and secure
- Meet legal and regulatory requirements
- Send order and delivery updates
- Provide customer support
- Understand how people use our website
- Prevent fraud or misuse
- Send relevant marketing communications where permitted
In short: You shop. We help make everything run smoothly.
Your Order Takes a Little Journey
When you order a Neesh bike, some information needs to travel with it.
For example, your delivery partner needs your name, address and contact details to get that exciting box to your doorstep.
We may therefore share necessary information with trusted partners such as:
- Payment providers
- Website and hosting providers
- Analytics and technology providers
- Delivery and logistics partners
- Customer support providers
- Marketing providers, where applicable
We only share information that is reasonably necessary for the service being provided.
What About Payments?
Your payment details stay with the experts.
When you pay for your Neesh order, your payment may be processed through a third-party payment provider. These providers handle payment information according to their own security and privacy practices. Neesh does not need to store your complete payment card details when those details are securely processed by an authorised payment provider.
Cookies? Yep, Those Too.
Not the chocolate-chip kind. Sadly.
Our website may use cookies and similar technologies to help it work properly and understand how visitors use it. They may help us:
Remember
Your preferences and certain website settings.
Understand
How visitors use and navigate our website.
Improve
Website performance and your overall experience.
Measure
The effectiveness of our marketing.
You can manage certain cookies through your browser settings or our cookie preference tools, where available.
We Might Have Something Fun to Share
Only if you choose to hear from us.
If you choose to receive marketing from Neesh, we may send you things like:
- New bike launches
- Promotions
- Neesh news
- Special offers
- Product updates
Changed your mind? No problem. You can unsubscribe from marketing communications at any time using the unsubscribe option in our messages or by contacting us. Order confirmations and important service messages may still be sent when necessary.
Built for Kids. Our Website Isn't.
We make bikes for little riders, but our shop is for grown-ups.
Neesh makes bicycles for little riders, but our online shopping experience is designed for parents, guardians and adults purchasing for children. We don't knowingly ask children to provide personal information for purchases or customer accounts. If you believe a child has provided us with personal information without appropriate permission, please contact us so we can look into it.
How We Protect Your Information
Your information deserves a safe place to sit.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. That said, no website or online transmission can ever promise to be completely secure.
How Long Do We Keep It?
We don't keep your information forever just because we can.
We retain information for as long as reasonably necessary for things such as:
- Completing your orders
- Business and accounting records
- Resolving disputes
- Enforcing our agreements
- Customer support
- Legal requirements
- Preventing fraud
Different information may need to be kept for different periods.
Your Information. Your Choices.
Depending on applicable law, you may have rights over your personal information.
These may include the ability to:
See it
Request access to certain information we hold about you.
Fix it
Ask us to correct inaccurate information.
Delete it
Request deletion of certain information.
Change your mind
Withdraw consent where processing is based on consent.
Say no
Object to certain uses of your information.
Ask questions
Request more information about how your data is handled.
Want to make a request?
Off We Go to Another Website
Once you leave Neesh, their rules apply.
Sometimes our website may link to third-party websites or services. Once you leave Neesh and head somewhere else, that website's own privacy policy applies. We aren't responsible for the privacy practices of third-party websites.
Things Can Change
As Neesh grows, our practices may evolve.
We may update this Privacy Policy from time to time to reflect those changes or changes in legal requirements. When we do, we'll update the Last Updated date at the top of this page.
Still Curious?
Ask away. No question is too tiny.
If you have a question about your privacy, we'd rather you ask than wonder.
One Last Thing
We look after your information. You look after the little rider.
Fair deal?
off they go
Ready to find your Neesh?
Two minutes to choose, five minutes to build, one afternoon to change how they see the whole street.